Our new app is now being used by the drivers of a number of our fleets to report incidents quicker. The application records GPS location and then takes the driver through the various photographs that need to be taken, before connecting to the claims team.
When answering the call our claims team already have all the pictures and GPS location and are then able to deal with the drivers and any third parties roadside needs in an expedient way. The application also notifies the appropriate person within the broker and fleet, that an incident has been reported with updates to follow. The application is available to all of our Tier One brokers for no upfront cost, with a small monthly licencing and support fee passed on to the broker. The application can also be wrapped in the broker brand, set-up costs will vary and be passed to the broker. At time of writing we have five Tier One brokers using the application.