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Edenbridge Claims Action Service

Provided at no extra charge to fleet clients

Edenbridge Claims Action Service (ECAS) is a separately run subsidiary of EARC that provides a full claims assistance facility for fleet clients. Starting with first response, through to recovery of any uninsured losses, ECAS automates the claims procedure whilst the repair is being handled by the body repair division, making this a very attractive proposition for the fleet operation. The claims assistance program is an included service to all fleet customers. This costly service is provided at no extra charge to fleet clients whose vehicles are repaired at EARC.

Below is a list of service level options available to fleet customers

Service Level Profile - Available Options:

• 24 hour freephone claim line for first response

• Claims submission, handling and monitoring

• Uninsured loss recovery

• Third-party intervention and the opportunity to settle third-party claims direct or process this through your own insurance cover, thus minimising the claims experience
  

• 24-hour roadside recovery for cars and light vans anywhere in mainland UK within one hour (overseas can be arranged)

• Replacement car/van within 24 hours for non-drivable cars and light vans and within seven days for drivable vehicle

• Guaranteed booking-in date within 24 hours for non-drivable vehicles and within seven days for drivable vehicles

• All vehicles are collected and delivered to home or work addresses

• All vehicles are given a full valet prior to re-delivery

• Monthly reports can be provided and tailored to requirements, outlining current claims status

• For small non-fault damages EARC will process and recover costs or obtain authorisation prior to repair

• All repairs are fully guaranteed for the duration of your ownership of the vehicle

• In the final month prior to lease termination, EARC will inspect each vehicle and clean, touch in and polish any scratches for £75.00 or estimate minor damage to minimise end of term costs

• EARC provides special rates for fault estimates falling below the excess

• EARC belongs to a network of quality assured bodyshops where any repairs are carried out to the same high standard

• We operate BS ISO9000/2000 Quality Management System so all of our operation and procedures are fully documented and traceable & are accredited to PAS 125:2007 Vehicle Body Repair Specification

Please download and complete this instruction form for us to deal with your claims/repairs.